All sales are final. We do not accept returns and do not issue refunds. On a case-by-case basis, we may determine that we will replace a particular product to you or to persons generally. This is strictly at our discretion. We will work with you to address any and all concerns you have so please reach out and provide us with your concerns and reasons, as well as any evidence that you think supports your position. We will review this and reply. That said, we will not replace any product that was lost in the mail or ceased in the mail for any reason whatever, or what was damages or lost by reason of your actions or failure to act, or by reasons that we cannot control or could not foresee.

We offer a sterility 100% Guarantee on our products for 30 days after purchase. Items must be in unused condition to qualify for a full refund. Please email us at with any further questions.

We primarily use white mailer BOXES for USPS, UPS and FedEx to ship your order securely, so 99.99% of the time this is not an issue, but if your products are ever damaged during shipping, please email us at a photo of the damaged product within 7 days of delivery. Make sure the picture is clear to see any damage. We will send you a replacement within 24 hours.

We want you to be happy with your ordered products, if you make a mistake with your conducted research or are unhappy with your research, please email us and we will discuss a special discount on a replacement.

Order Cancellation

We will be happy to cancel an order after it is placed as long as it has not been shipped. Please note that we ship most orders the next business day. Refunds take 1-2 days to process. Email us at